Delete Account
Your data
Delete your RentalNest account
Last updated: 1 October 2026
This page explains how to request deletion of your The RentalNest account and the personal information associated with it (website therentalnest.com and The RentalNest mobile app).
Option 1: Delete it yourself in the app or website
- Sign in to The RentalNest.
- Open Account Settings.
- Go to Security and choose Delete Account.
- Type DELETE to confirm.
You can sign in to Account Settings directly.
Option 2: Request deletion by email
Email support@therentalnest.com with the subject "Delete my account", from the email address registered on your account. We will confirm your request and complete deletion within 30 days.
What is deleted
- Your personal details (name, email address, mobile number and profile information)
- Your reviews
- Your support conversations and messages
- Your saved location preferences
What is kept
- Booking, payment and bond records, which are kept in anonymised form for business, tax and legal record-keeping (including GST and ABN requirements), generally for up to 7 years.
- Evidence for any open bond or payment dispute, until the dispute is resolved.
Card details are handled by our payment processor, Square, and are not stored by us.
Questions
See our Privacy Policy or contact support@therentalnest.com.