Rental Cancellations

• 7+ days before hire date: Full refund of deposit and hire fee.
• 3–6 days before hire date: 50% refund of hire fee. Bond fully refunded.
• Less than 3 days: No refund of hire fee. Bond refunded on return of items.
• No-show: No refund. Bond may be forfeited.

Bond/Deposit Refunds

Bonds are fully refunded within 5 business days of item return, provided all items are returned in their original condition. Damaged, missing, or excessively dirty items may incur deductions from the bond amount.

Merchant Payouts

Merchant payouts are processed weekly for completed bookings. If a booking is cancelled or refunded, the corresponding payout will be adjusted. The 25% platform fee is retained on completed transactions only.

How to Request a Refund

To request a refund or cancellation, please contact us at support@therentalnest.com with your booking reference number.